FAQ’S

What is your commission structure?

Our commission structure varies depending on the nature of the account. For self-managed individual vendors, we charge 15% commission and a 15% service fee (30% in total).

How do we price an item for rent?

We suggest that rental items are priced at between 10-20% of the original RRP depending on the age of the item and whether it is in high demand. Ultimately, pricing is at the sole discretion of the owner.

How do we price an item to sell?

We suggest that items for resale are priced at around 30-40% of the original RRP, depending on the age and quality of the item. Ultimately, pricing is at the sole discretion of the owner.

Will I be charged if I damage an item?

Damaged items will be assessed on a case by case basis depending on the level of damage, the difficulty of repair and whether the item can be replaced.

When will I be paid?

You will receive a monthly statement and payment for any activities on your wardrobe.

What payment methods do you accept?

We use Square, Stripe, PayPal and Klarna payments and are happy to take payment from all credit and UK debit cards.