FAQ’S

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FAQ’S

Do I have to iron or steam my items?

No, items should not require ironing or steaming, as we will do this prior to sending the item to you. However if an item arrives creased, please hang it ahead of your event to allow any creases to fall out. If you experience further concerns, please contact Customer Services.

How often do you dry clean an item?

All items are cleaned after every rental. Every item on the MWHQ platform is cleaned to the recommended EU standards, meaning that every item that we dispatch has been fully sanitised and poses no health risks to wearers. In addition to dry cleaning to remove stains, every items is sanitised through an innovative system called Ozone.

To learn more about how Ozone works, please click here

Fast & efficient shipping

Complimentary returns

Worldwide delivery

Complimentary gift wrapping

Visit us in Harrods

Find us on the 4th Floor,
Women's Contemporary Department

87–135 Brompton Road
Knightsbridge
London SW1X 7XL