FAQ’S

Can I have an item sent to a business address?

Yes, you can have your item sent to any designated address.

Which forms of delivery are available?

We deliver throughout the UK via DPD, FedEx and Royal Mail. In certain cases, within the London area we deliver items using our trusted same day courier delivery partners.

How much does shipping cost?

For items managed by MWHQ standard deliveries are charged at £8 with DPD or FedEx. Returns are free. For items managed by lenders, the return must be using Royal Mail Special delivery and are the responsibility of the customer.

What happens if the rented items go missing in transit?

Items are insured, by the relevant courier, please check online for amounts as they vary by delivery method. We are alerted when an item arrives at its destination, ensuring its safe arrival.

Is same day delivery available?

Any orders placed before 11:30am Monday - Friday will be delivered the next business day. We offer Saturday deliveries (at a premium) for orders placed between 12.01pm and 11.59am Thursday - Friday. Same day delivery is available in London only and may incur an additional small charge.

Can I have the item delivered internationally?

Yes, depending on the location. On request we would be happy to make arrangements for any European address and some international locations. The MWHQ stylist service is the perfect option for your holiday of choice. All you need to take is your bikini and the perfect holiday wardrobe will be waiting at your holiday address to greet you on arrival!

Is a signature required for delivery?

Yes, all items require a signature.

Do you ship to PO boxes?

Unfortunately not.

Can I track my order online?

Yes, you can track each stage of the rental journey via your account.