How It Works - Rental

Browse MY WARDROBE HQ

Whether you’re looking for occasion or everyday wear, bags or accessories, on MWHQ you can rent pieces from 500+ designers...

And did you know you can buy with us too? Most of our items are listed for sale at a fraction of the RRP - perfect for classic icons and pieces you’ve missed out on from previous seasons...

Before you can rent on MY WARDROBE HQ, we will first need to verify your identity - but don’t worry, it will only take a few minutes! And if you are buying? You can always checkout as a guest... no questions asked ;)

Wear, enjoy, return and... repeat!

Enjoy wearing your rental from as little as 4 days to as long as 14 days. When you are ready, just send it back via your pre-paid DPD return label and we’ll take care of all the boring stuff (dry cleaning, ironing, etc...).

Can’t bear to part from it?
Email info@mywardrobehq.com to buy your rental and keep it for life!

WHAT DO YOU GET IN RETURN?

Designer pieces that are authenticity checked

Fully managed service - all items will always arrive on time and in a clean and pristine condition

Included rental insurance for minor wear and tear

Fuss-free returns via any DPD drop-off points

Free dry cleaning - we’ll take care of it so you don’t have to!

Refunds on unworn items (excluding £8 restock fee for non-bridal items and £40 restock fees for bridal items)

All rental returns will be issued as credit towards your next rental! (Less an £8 restock fee for non-bridal items and £40 restock fee for bridal items)

FAQ's

How should I return my rented item?

We ask that you return the item in the same packaging as it was delivered to ensure little or no waste occurs.

Is same day delivery available?

Any orders placed before 11:30am Monday - Friday will be delivered the next business day. We offer Saturday deliveries (at a premium) for orders placed between 12.01pm and 11.59am Thursday - Friday. Same day delivery is available in London only and may incur an additional small charge.

What if the rented or purchased items don't fit?

If an item that you have ordered doesn't fit, you have 24 hours to get in touch with our customer services on info@mywardrobehq.com and return your item to us. For purchases, we will be happy to refund the purchase price of any unworn items excluding restock fees, as long as ribbons are still attached. For rental orders that are returned unworn with ribbons on, refunds will be paid to your account as credit to spend on future orders.

What if I accidentally stain or damage a rented item?

Please contact MWHQ Customer Services on 020 7341 9000. When the item is received back we'll carry out a condition report and assess the damage and consider a suitable solution, whether laundering, repair or additional charge, in part or full, from the renter as compensation to the owner for their loss.

What are the restock fees?

Restock fees apply to cover the processing of the return and the item being out of circulation when you book it for a rent or buy. All non-bridal items incur a £8 restock fee and all bridal items incur a £40 restock fee.